Aria autonomously onboards, engages, supports, and grows every customer, bringing in your team when the human touch matters.
RUN · TODAY · COMPLETE 09:00 · EVERY DECISION LOGGED
Aria works the accounts below your team’s line: the part of the book nobody was ever going to reach. Not a queue or a campaign: a named counterpart who reaches out in your voice and can take the conversation live. Consistency for them, an audit trail for you. Here’s the job:
A CSM holds 30 to 50 accounts well, and yours do. The accounts below that line are too small to staff and too many to ignore. They don’t churn loudly: a login stops, an onboarding stalls, a champion leaves, and by the time the renewal comes up, the account has been gone for months. Aria reads every one of them, every day.
One dot = one account. Below the line, every account gets an evaluated decision, every day.
Aria runs the motions across every long-tail account, in your voice, inside your rules.
New accounts get walked in. Stalled accounts get unstuck.
Quiet accounts get worked before they become churn calls.
Humans get pulled in exactly when they matter.
Autonomous doesn’t mean unsupervised. Aria launches with zero authority, and every expansion of it is a decision you make, on evidence she’s earned.
Aria proposes; your team approves, edits, or rejects each one. The launch threshold means nothing reaches a customer without your sign-off.
Lower the bar as Aria earns your trust. Raise it back any time, in one click.
Every decision Aria makes carries a confidence score and her full reasoning. What sends and what queues is set by the bar you choose, and only you move it. Aria never promotes herself.
Reject an action and it goes on cooldown. The next time Aria evaluates that account, your rejection reason sits in her context as a caution, and she tries a different approach.
Pause a single account, disable an action type, or stop Aria entirely. Escalations route to your team at every autonomy level, no matter where the dial sits.
Aria's authority is earned, bounded, and inspectable. You decide how much rope she gets, and you can see every decision she's ever made.
Hard rules Aria cannot cross: contact frequency caps, blocked topics, account exclusions, quiet periods. Enforced in code, not in a prompt.
Start with every action requiring your approval. Expand Aria's independent authority as she proves herself, per action type, on your timeline.
Every evaluation, decision, constraint check, and send is logged. When your VP asks "why did Aria email this account?", the answer is one click away.
Aria writes in your brand voice, from your product knowledge, configured by you, never self-generated.